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Almawna – Online Shopping Store
Last Updated: October 9, 2026
Welcome to Almawna! These Terms and Conditions govern your use of our online store, website, products, and related services.
By browsing our website or placing an order, you agree to these Terms and Conditions, our Privacy Policy, and our applicable shipping and refund policies.
1. General Information
Almawna is an online shopping store offering a selection of general consumer products to customers in Saudi Arabia.
Our website is powered by Shopify, which provides the e-commerce platform used to display products and process online orders.
We reserve the right to update our website, product selection, and services at any time, subject to applicable consumer protection requirements.
2. Eligibility and Account Information
Customers must be legally capable of entering into a purchase agreement or have permission from a parent or legal guardian.
When placing an order, customers agree to provide accurate contact details, shipping addresses, and other information required to fulfill their purchases.
Customers are responsible for maintaining the confidentiality of their account credentials.
3. Product Information
We aim to provide accurate product descriptions, images, specifications, and availability information.
Product appearance and colors may vary slightly depending on device settings and photography.
If an item materially differs from its description or is defective, customers may exercise their rights under applicable laws and our Refund Policy.
4. Prices and Payments
Product prices are displayed in the currency shown at checkout, generally Saudi Riyals (SAR) for customers shopping in Saudi Arabia.
Any applicable taxes, delivery charges, and other mandatory fees will be disclosed before order confirmation.
Customers must use valid and authorized payment methods supported by our checkout.
We may correct obvious pricing errors or cancel an affected order, subject to applicable law. Any collected payment for a canceled order will be refunded as required.
5. Orders and Confirmation
After placing an order, customers will receive an order confirmation through the available communication channel.
Orders are subject to availability, successful payment processing where applicable, and verification of the supplied information.
If an order cannot be fulfilled, we will contact the customer and arrange an appropriate resolution or refund.
6. Shipping and Delivery
We arrange delivery to supported destinations in Saudi Arabia.
Shipping charges and estimated delivery timelines are provided during checkout or in our Shipping Policy.
Actual delivery times may be affected by destination, courier operations, stock availability, and circumstances beyond reasonable control.
Customers should provide a complete and accurate delivery address and an accessible contact number.
If an order is delayed, customers may contact our support team. Statutory cancellation and refund rights relating to delayed delivery remain unaffected.
7. Returns, Refunds, and Exchanges
Returns, refunds, and exchanges are handled in accordance with our published Refund Policy and applicable consumer protection laws.
Eligible customers may have a statutory right to return unused goods within the applicable seven-day period, subject to legal exceptions.
Products that are defective, incorrectly supplied, or materially different from their descriptions will be handled in accordance with applicable consumer rights.
Please contact our customer support team to request return instructions or assistance.
Nothing in these Terms limits any non-waivable consumer rights.
8. Order Cancellation
Customers may request cancellation by contacting our support team as soon as possible.
If an order has already been dispatched, the available return process may apply.
Cancellation and refund requests will be considered in accordance with our policies and applicable law.
9. Product Availability
All products are subject to availability.
We may change product selections or discontinue items without advance notice.
If a purchased product becomes unavailable, customers will be informed and offered an appropriate resolution, including a refund where required.
10. Promotional Offers and Discounts
Discount codes, promotional pricing, and special offers may be subject to published conditions.
Promotions cannot be combined unless expressly stated.
Any material restrictions or expiration dates will be communicated with the relevant offer.
11. Website Usage
Customers agree to use Almawna's website lawfully and responsibly.
Users must not attempt to interfere with the website, distribute malicious software, misuse customer accounts, or engage in fraudulent transactions.
We may restrict access in cases of suspected unlawful or abusive activity, subject to applicable law.
12. Intellectual Property
Website content, including Almawna branding, graphics, photographs, product descriptions, and other original materials, is protected by applicable intellectual property laws.
Content may not be reproduced or commercially reused without appropriate permission.
Third-party trademarks remain the property of their respective owners.
13. Privacy and Data Protection
We respect customer privacy and aim to handle personal data securely and transparently.
Customer information may be processed for order fulfillment, delivery, customer communication, payment processing, and other lawful purposes.
Personal data is handled in accordance with our Privacy Policy and applicable data protection requirements.
Customers may contact us regarding privacy inquiries or the exercise of applicable data protection rights.
14. Third-Party Services
Almawna may use third-party services, including payment providers, delivery companies, and Shopify, to operate the online store.
Some services may have their own terms and privacy notices.
Almawna remains responsible for its obligations to customers under applicable law.
15. Customer Reviews and Feedback
Customers may submit reviews, suggestions, or feedback about their shopping experience.
Feedback must be genuine, lawful, and respectful.
By submitting content for publication, customers grant Almawna permission to display and use that content for legitimate store-related purposes, subject to applicable law and privacy rights.
We reserve the right to moderate unlawful, abusive, misleading, or inappropriate content.
16. Website Accuracy
We make reasonable efforts to keep website information accurate and up to date.
Occasional errors may occur in pricing, stock availability, product descriptions, or promotional material.
Where errors affect an order, we will contact the customer and provide an appropriate resolution consistent with applicable law.
17. Limitation of Liability
We aim to provide a reliable online shopping experience.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including mandatory consumer protection rights.
Any lawful limitation of liability will apply only to the extent permitted by the applicable law.
18. Service Availability
We strive to maintain website availability, although access may occasionally be interrupted for maintenance, technical issues, or service-provider disruptions.
We may update, modify, or temporarily suspend website features as reasonably required.
19. Changes to These Terms
Almawna may update these Terms and Conditions to reflect operational, legal, or service-related changes.
The latest version will be made available on our website, together with its effective date.
Changes will not unlawfully remove rights relating to orders already placed.
20. Applicable Laws and Disputes
Consumer transactions involving customers in Saudi Arabia are subject to applicable mandatory Saudi consumer protection and e-commerce requirements.
Nothing in these Terms prevents customers from exercising statutory rights or contacting an appropriate consumer protection authority.
Other jurisdictional matters will be determined in accordance with applicable law and the merchant's legally established business details.
21. Contact and Customer Support
For inquiries about orders, product information, shipping, returns, or these Terms and Conditions, please contact Almawna.
Store Name: Almawna
WhatsApp: +966 57 948 7149
Target Market: Saudi Arabia
We welcome customer questions and aim to provide clear, helpful assistance.
22. Additional Store Policies
These Terms should be read together with the applicable policies published on our website:
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Privacy Policy
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Refund & Return Policy
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Shipping Policy
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Contact Information
If any provision conflicts with mandatory applicable law, the mandatory legal requirement will take precedence.
23. Agreement
By using the Almawna website or completing a purchase, customers acknowledge these Terms and Conditions.
Thank you for choosing Almawna.