الشحن

Al Mawna | Kingdom of Saudi Arabia

Last Updated: October 2026

At Al Mawna, we are committed to providing a smooth, reliable, and convenient shopping experience. We carefully prepare and package every order to help ensure that your products arrive safely and in excellent condition.

We currently provide delivery services throughout the Kingdom of Saudi Arabia (KSA).

1. Order Processing

All orders are generally processed within 1–2 business days after payment confirmation.

Orders placed during weekends, Saudi public holidays, or major promotional events may require additional processing time.

Once your order has been dispatched, you will receive a shipping confirmation along with tracking details, where available.

2. Estimated Delivery Times

We aim to deliver your orders as efficiently as possible.

Delivery Location	Estimated Delivery Time
Major cities (Riyadh, Jeddah, Dammam)	2–4 business days
Other cities and regions	3–7 business days
Remote areas	Additional time may be required

Delivery estimates may vary depending on courier operations, destination, public holidays, weather, and other circumstances beyond our reasonable control.

These timelines are estimates rather than guaranteed delivery dates.

3. Shipping Fees

Shipping charges are calculated based on the order and delivery destination and will be clearly displayed at checkout before payment.

Al Mawna may occasionally offer free shipping promotions or special delivery discounts. Any applicable offer and its conditions will be displayed on our website.

4. Order Tracking

Once your order has been shipped, tracking information will be provided whenever available.

You may use these details to track the progress of your shipment through the delivery partner.

If tracking information is unavailable or has not updated for an extended period, please contact our customer support team.

5. Delivery Address and Contact Details

Customers are responsible for providing accurate and complete delivery information, including their address, city, postal code where applicable, and active mobile number.

Incorrect or incomplete information may result in delivery delays or unsuccessful delivery attempts.

If you need to update your delivery details, please contact us as soon as possible. Address changes cannot always be guaranteed after dispatch.

6. Unsuccessful Delivery Attempts

If the courier is unable to complete delivery because the recipient is unavailable, the contact number is unreachable, or the provided address is incorrect, another delivery attempt may be arranged.

Additional delivery charges may apply where appropriate and permitted by applicable law. Customers will be informed of any applicable charges.

7. Damaged, Missing, or Incorrect Items

We take care in preparing and packaging orders.

If you receive a damaged, incorrect, or incomplete order, please contact our customer support team, preferably within 48 hours of delivery.

To help us investigate quickly, please provide:

Your order number
Photos of the received package
Clear photos of the affected product
A brief explanation of the issue

Our support team will review your request and assist with a suitable resolution, including replacement or refund where applicable.

Important: The 48-hour reporting period helps us investigate delivery issues efficiently. It does not remove any statutory consumer rights that may apply after this period.