Shipping policy
Last Updated: September 2026
At Al Mawna, we carefully prepare every order so it reaches you safely and in excellent condition. We currently offer shipping within the Kingdom of Saudi Arabia.
1. Order Processing
Orders are usually processed within 1–2 business days after payment is confirmed.
Orders placed during weekends, public holidays, or promotional periods may require additional processing time.
Once your order has been shipped, you will receive a confirmation with tracking information when available.
2. Delivery Time
Estimated delivery times within Saudi Arabia:
- Major cities: 2–4 business days
- Other areas: 3–7 business days
- Remote areas: Delivery may take additional time
Please note that delivery times are estimates and may vary depending on the destination, courier service, weather conditions, public holidays, or circumstances outside our control.
3. Shipping Charges
Shipping fees are calculated and displayed at checkout before you complete your purchase.
From time to time, Al Mawna may offer free shipping promotions or special delivery offers. Any applicable offer will be clearly displayed on our website.
4. Tracking Your Order
Once your order has been dispatched, we will provide tracking information where available.
You can use the tracking information to follow your shipment directly with the delivery provider.
If your tracking information has not updated for an extended period, please contact our customer support team.
5. Delivery Address
Please make sure that your shipping address, phone number, and other delivery details are correct before completing your order.
Al Mawna is not responsible for delays caused by incorrect or incomplete delivery information provided by the customer.
If you notice an error in your address, please contact us as soon as possible after placing your order.
6. Failed Delivery
If a delivery attempt is unsuccessful because the customer is unavailable, the address is incorrect, or the courier cannot contact the recipient, the courier may make another delivery attempt or contact the customer for further instructions.
Additional delivery charges may apply in certain circumstances.
7. Damaged or Incorrect Orders
We carefully inspect and package our products before dispatch.
If your order arrives damaged, incorrect, or with missing items, please contact us within 48 hours of delivery and provide:
- Your order number
- Photos of the package
- Photos of the product
- A brief description of the issue
Our team will review the situation and assist you with the appropriate solution.
8. Delayed Orders
Although we work with our delivery partners to provide reliable delivery, Al Mawna cannot guarantee an exact delivery date.
Unexpected delays may occur because of weather, public holidays, high order volumes, courier disruptions, or other circumstances beyond our control.
9. International Shipping
At this time, Al Mawna ships within Saudi Arabia only, unless otherwise stated on our website.
International shipping availability may be introduced in the future.
10. Contact Us
If you have any questions about your order or delivery, please contact our customer support team.